General Terms
Shop Latu is registered at the Dutch Chamber of Commerce (Kamer van Koophandel) with number: 81820202.
VAT number: NL003608382B41
E-mail: hello@shoplatu.com
Shop Latu is situated in Leerdam, The Netherlands.
Clause 1. | General
1.1 The General Terms and Conditions of Shop Latu apply to all offers, products, orders, agreements and deliveries of Shop Latu. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any questions relating to these conditions, please contact us at hello@shoplatu.com.
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order. Shop Latu will process your order after you have paid. Until that time, Shop Latu will remain the full owner of the product(s).
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice including VAT please e-mail to hello@shoplatu.com.
2.3 All images and specifications are an indication. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.
Clause 3. | Payment and Payment Methods
3.1 You can choose from the following secure payment methods: iDeal and PayPal.
3.2 If Shop Latu posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
3.3 All product prices shown on shoplatu.com are including taxes but excluding shipping costs.
3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without Shop Latu or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).
Clause 4. | Delivery
4.1 Shop Latu delivers all European and international orders via PostNL.
4.2 If you accidentally entered an incorrect delivery address or are not home when the courier service has tried to deliver the package – and there are therefore extra costs – Shop Latu holds the right to calculate these additional costs on to you.
4.3 Shop Latu will ship the order as soon as possible after payment of the invoice. Shop Latu always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.
4.4 After delivery of the ordered goods, we are released from the aforementioned responsibility.
4.5 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Shop Latu will always do everything in its power to make sure your order arrives on time.
Clause 5. | Approval period
5.1 Shop Latu strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to hello@shoplatu.com.
Clause 6. | Returns & Exchanges
6.1 We hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.
6.2 Please make sure your order details (order number, name, address) are included in your return parcel.
6.3 You can send the package to:
Shop Latu, Bastion 4, 4143 GV Leerdam, The Netherlands
6.4 The costs and responsibility of the return shipment is the responsibility of the customer.
6.5 If goods are used, damaged or incomplete we have the right to refuse returned items.
6.6 The refund will take place after receipt and inspection within fourteen working days from the day that you returns package arrived back in our shop.
6.7 Shop Latu can only transfer the refund to the account where the original payment came from.
Clause 7. | Warranty
7.1 After the fourteen-workday approval period (clause 5.1) Shop Latu gives a warranty of six months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail with a photo to hello@shoplatu.com.
7.2 Shop Latu will provide you with a suitable solution, however, it is up to Shop Latu to decide which of the following options will be used.
• If it is possible to repair the product we will repair it.
• If it is not possible to repair the product, we will provide you with a new item.
• If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within fourteen working days.
7.4 If we repair or replace the item, this can take up to fourteen working days unless communicated otherwise.
7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 8. | Copyright
8.1 All photos and images displayed by Shop Latu are copyrighted. Without written permission from Shop Latu, photos and graphics cannot be reproduced and publicly used.
Clause 9. | Disputes
9.1 All legal relations are exclusively governed by Dutch law.
These Terms and Conditions were last updated, and became effective, on February 7, 2021.